{
"name": "Missed-call text-back (Barbershops & salons)",
"nodes": [
{
"id": "22496c62-2b47-524b-b90b-39d73cd9342f",
"name": "Call ended (from Twilio)",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
0,
0
],
"parameters": {
"httpMethod": "POST",
"path": "missed-call",
"responseMode": "responseNode",
"options": {}
},
"webhookId": "50e15a98-805d-50c6-aab6-c8f4c19ce8c0"
},
{
"id": "eb476fc6-e1c2-5c33-aad8-f92123f5624d",
"name": "Incoming text",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
0,
300
],
"parameters": {
"httpMethod": "POST",
"path": "incoming-sms",
"responseMode": "responseNode",
"options": {}
},
"webhookId": "c72675db-64aa-556d-a4e3-f074b2ad5c9e"
},
{
"id": "aaaa59a2-9031-5c94-83c8-843d4c635b69",
"name": "Config (edit me)",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
220,
140
],
"parameters": {
"assignments": {
"assignments": [
{
"id": "1876b74b-a97a-58c8-8b0d-3bce7ad07b54",
"name": "business_name",
"value": "YOUR BUSINESS NAME",
"type": "string"
},
{
"id": "d93da214-5275-5dab-a261-f939a9a48718",
"name": "booking_link",
"value": "https://YOUR-BOOKING-LINK",
"type": "string"
},
{
"id": "9e602375-6901-5523-8719-cabab4e613d4",
"name": "hours",
"value": "Mon-Fri 8am-6pm",
"type": "string"
},
{
"id": "b28d010e-c893-5a44-8681-51fdec735aad",
"name": "owner_email",
"value": "you@example.com",
"type": "string"
},
{
"id": "15ef1a33-f1ec-5276-92a0-314f0dd5ce10",
"name": "owner_cell",
"value": "+15555550100",
"type": "string"
},
{
"id": "4b1510e0-aad1-53e8-881e-aaecdce918d4",
"name": "twilio_number",
"value": "+15555550199",
"type": "string"
},
{
"id": "c309381e-7e55-5f94-a011-69493abcb288",
"name": "wait_sheet_id",
"value": "YOUR_GOOGLE_SHEET_ID",
"type": "string"
}
]
},
"includeOtherFields": true,
"options": {}
}
},
{
"id": "ef211055-03e3-5ca6-bd04-7f55b7576bd6",
"name": "Call or text?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
440,
140
],
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "c288b397-e93c-5329-a201-33540eb7386a",
"leftValue": "={{ $json.body.DialCallStatus }}",
"rightValue": "",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
}
}
],
"combinator": "and"
},
"options": {}
}
},
{
"id": "89acc9b3-2ab3-524f-8650-678b2df38271",
"name": "Tell Twilio what to say",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
660,
0
],
"parameters": {
"respondWith": "text",
"responseBody": "={{ $json.body.DialCallStatus === 'completed' ? '' : 'Sorry we missed you. We are texting you right now.' }}",
"options": {
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "text/xml"
}
]
}
}
}
},
{
"id": "f6adb541-c37c-5591-a1cb-bc9fb53d587b",
"name": "Was the call missed?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
880,
0
],
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "b0ffdb79-921a-58ea-95ec-b07b029465e4",
"leftValue": "={{ $('Call ended (from Twilio)').item.json.body.DialCallStatus }}",
"rightValue": "completed",
"operator": {
"type": "string",
"operation": "notEquals"
}
}
],
"combinator": "and"
},
"options": {}
}
},
{
"id": "62d02f85-e942-5fe6-8ef0-feed20667a41",
"name": "Read current wait",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [
1100,
0
],
"parameters": {
"documentId": {
"__rl": true,
"value": "={{ $('Config (edit me)').item.json.wait_sheet_id }}",
"mode": "id"
},
"sheetName": {
"__rl": true,
"value": "Wait",
"mode": "name"
},
"options": {}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "REPLACE_SHEETS_CREDENTIAL",
"name": "Google Sheets account (placeholder)"
}
},
"alwaysOutputData": true
},
{
"id": "07b60e73-18af-5e7b-be33-e5d7a6f0aeef",
"name": "Text the caller",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [
1320,
0
],
"parameters": {
"from": "={{ $('Config (edit me)').item.json.twilio_number }}",
"to": "={{ $('Call ended (from Twilio)').item.json.body.From }}",
"message": "=Hey, it's {{ $('Config (edit me)').item.json.business_name }}! Sorry we missed you, we're mid-cut. Book your spot here: {{ $('Config (edit me)').item.json.booking_link }} Or walk in: we're open {{ $('Config (edit me)').item.json.hours }}, current wait is about {{ ($('Read current wait').first().json.current_wait || 'ask us') }}.",
"options": {}
},
"credentials": {
"twilioApi": {
"id": "REPLACE_TWILIO_CREDENTIAL",
"name": "Twilio account (placeholder)"
}
}
},
{
"id": "9eb05f10-62f0-55ff-b427-e2d03eab8870",
"name": "Email the owner",
"type": "n8n-nodes-base.gmail",
"typeVersion": 2.1,
"position": [
1540,
0
],
"parameters": {
"sendTo": "={{ $('Config (edit me)').item.json.owner_email }}",
"subject": "=Missed call from {{ $('Call ended (from Twilio)').item.json.body.From }}",
"emailType": "text",
"message": "=We missed a call from {{ $('Call ended (from Twilio)').item.json.body.From }} and texted them automatically. Call them back when you can.",
"options": {}
},
"credentials": {
"gmailOAuth2": {
"id": "REPLACE_GMAIL_CREDENTIAL",
"name": "Gmail account (placeholder)"
}
}
},
{
"id": "35861aad-97d6-531b-a886-4674bb23da67",
"name": "Acknowledge Twilio (text)",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
660,
420
],
"parameters": {
"respondWith": "text",
"responseBody": "",
"options": {
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "text/xml"
}
]
}
}
}
},
{
"id": "83b4ecc2-556c-5dd2-869e-58108a5f5af2",
"name": "Read wait (text)",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [
880,
420
],
"parameters": {
"documentId": {
"__rl": true,
"value": "={{ $('Config (edit me)').item.json.wait_sheet_id }}",
"mode": "id"
},
"sheetName": {
"__rl": true,
"value": "Wait",
"mode": "name"
},
"options": {}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "REPLACE_SHEETS_CREDENTIAL",
"name": "Google Sheets account (placeholder)"
}
},
"alwaysOutputData": true
},
{
"id": "5cabb0bb-b7e6-5d84-8dc4-ad24fa53d9e9",
"name": "Owner setting the wait?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
1100,
420
],
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "8efdabdc-a71c-5333-958b-f199aac065c4",
"leftValue": "={{ $('Incoming text').item.json.body.From }}",
"rightValue": "={{ $('Config (edit me)').item.json.owner_cell }}",
"operator": {
"type": "string",
"operation": "equals"
}
},
{
"id": "f17d3bed-0b7d-51de-97fc-b6e7c5a59ba9",
"leftValue": "={{ $('Incoming text').item.json.body.Body.trim() }}",
"rightValue": "WAIT ",
"operator": {
"type": "string",
"operation": "startsWith"
}
}
],
"combinator": "and"
},
"options": {}
}
},
{
"id": "543f7cb4-0c18-5e76-b2a7-7a9a6fa6f8a7",
"name": "Save new wait",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [
1320,
260
],
"parameters": {
"operation": "update",
"documentId": {
"__rl": true,
"value": "={{ $('Config (edit me)').item.json.wait_sheet_id }}",
"mode": "id"
},
"sheetName": {
"__rl": true,
"value": "Wait",
"mode": "name"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"row_key": "current",
"current_wait": "={{ $('Incoming text').item.json.body.Body.trim().slice(5) }}",
"updated_at": "={{ $now.toFormat('h:mm a') }}"
},
"matchingColumns": [
"row_key"
],
"schema": [
{
"id": "row_key",
"displayName": "row_key",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "current_wait",
"displayName": "current_wait",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "updated_at",
"displayName": "updated_at",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
}
]
},
"options": {}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "REPLACE_SHEETS_CREDENTIAL",
"name": "Google Sheets account (placeholder)"
}
}
},
{
"id": "f9442992-3603-5dce-aa7a-f06aa357fd71",
"name": "Confirm to owner",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [
1540,
260
],
"parameters": {
"from": "={{ $('Config (edit me)').item.json.twilio_number }}",
"to": "={{ $('Incoming text').item.json.body.From }}",
"message": "=Got it. Current wait set to: {{ $('Incoming text').item.json.body.Body.trim().slice(5) }}",
"options": {}
},
"credentials": {
"twilioApi": {
"id": "REPLACE_TWILIO_CREDENTIAL",
"name": "Twilio account (placeholder)"
}
}
},
{
"id": "f9efd552-f36f-5384-8306-b4c2e0946c16",
"name": "Asking about the wait?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
1320,
440
],
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "450c8623-9742-58bd-b83f-18e78bc0d8f7",
"leftValue": "={{ $('Incoming text').item.json.body.Body }}",
"rightValue": "wait",
"operator": {
"type": "string",
"operation": "contains"
}
}
],
"combinator": "and"
},
"options": {}
}
},
{
"id": "a557f960-2575-505f-9896-5c9dc75b8a79",
"name": "Reply with wait time",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [
1540,
410
],
"parameters": {
"from": "={{ $('Config (edit me)').item.json.twilio_number }}",
"to": "={{ $('Incoming text').item.json.body.From }}",
"message": "=Hey! Walk-ins welcome at {{ $('Config (edit me)').item.json.business_name }}. Hours: {{ $('Config (edit me)').item.json.hours }}. Current wait: about {{ $('Read wait (text)').first().json.current_wait || 'ask us' }}. Rather book a time? {{ $('Config (edit me)').item.json.booking_link }}",
"options": {}
},
"credentials": {
"twilioApi": {
"id": "REPLACE_TWILIO_CREDENTIAL",
"name": "Twilio account (placeholder)"
}
}
},
{
"id": "9469fe54-5953-5d18-a289-297b818d1110",
"name": "AI writes reply",
"type": "@n8n/n8n-nodes-langchain.openAi",
"typeVersion": 1.8,
"position": [
1540,
620
],
"parameters": {
"modelId": {
"__rl": true,
"value": "gpt-5-mini",
"mode": "id"
},
"messages": {
"values": [
{
"content": "You are the friendly front desk for a neighborhood barbershop that takes both appointments and walk-ins. Write one short, casual SMS reply (under 300 characters). Always give the booking link for appointments AND mention walk-ins are welcome with today's hours and current wait if provided. Don't quote prices unless they are in the info you were given. Don't promise a specific barber is available.",
"role": "system"
},
{
"content": "=Business: {{ $('Config (edit me)').item.json.business_name }}\nHours: {{ $('Config (edit me)').item.json.hours }}\nBooking link: {{ $('Config (edit me)').item.json.booking_link }}\nWalk-ins welcome. Current wait: {{ $('Read wait (text)').first().json.current_wait || 'unknown' }}\nCustomer's text: {{ $('Incoming text').item.json.body.Body }}"
}
]
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "REPLACE_OPENAI_CREDENTIAL",
"name": "OpenAI account (placeholder)"
}
}
},
{
"id": "18611720-a598-55a2-a45c-e67d96178182",
"name": "Text the AI reply",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [
1760,
620
],
"parameters": {
"from": "={{ $('Config (edit me)').item.json.twilio_number }}",
"to": "={{ $('Incoming text').item.json.body.From }}",
"message": "={{ $json.message.content }}",
"options": {}
},
"credentials": {
"twilioApi": {
"id": "REPLACE_TWILIO_CREDENTIAL",
"name": "Twilio account (placeholder)"
}
}
},
{
"id": "1d04159b-3825-5cc4-97dd-fd93136821c1",
"name": "Email owner about the text",
"type": "n8n-nodes-base.gmail",
"typeVersion": 2.1,
"position": [
1980,
620
],
"parameters": {
"sendTo": "={{ $('Config (edit me)').item.json.owner_email }}",
"subject": "=New text from {{ $('Incoming text').item.json.body.From }}",
"emailType": "text",
"message": "=They wrote: {{ $('Incoming text').item.json.body.Body }}\n\nWe auto-replied: {{ $('AI writes reply').item.json.message.content }}",
"options": {}
},
"credentials": {
"gmailOAuth2": {
"id": "REPLACE_GMAIL_CREDENTIAL",
"name": "Gmail account (placeholder)"
}
}
},
{
"id": "d64ad68e-643b-5acf-83aa-fa7bcd491023",
"name": "Setup steps",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-520,
-120
],
"parameters": {
"content": "## Setup (about 1 hour)\n1. Open **Config (edit me)** and fill in your business name, booking link, hours, email, cell and Twilio number.\n2. Click each node with a red warning and connect your own **Twilio**, **OpenAI**, **Gmail** and **Google Sheets** credentials.\n3. In Twilio, on your number: Voice > 'A call comes in' > TwiML Bin with:\n`+1YOURCELL`\n4. Messaging > 'A message comes in' > Webhook `YOUR_N8N_URL/webhook/incoming-sms` (POST).\n5. Register your number for A2P 10DLC in Twilio before texting customers.\n6. Activate the workflow.\n\n**Walk-ins:** make a Google Sheet with a tab named `Wait`, columns `row_key | current_wait | updated_at`, one row with row_key `current`. Text `WAIT 20 min` from the owner cell to update it.",
"height": 520,
"width": 480
}
}
],
"connections": {
"Call ended (from Twilio)": {
"main": [
[
{
"node": "Config (edit me)",
"type": "main",
"index": 0
}
]
]
},
"Incoming text": {
"main": [
[
{
"node": "Config (edit me)",
"type": "main",
"index": 0
}
]
]
},
"Config (edit me)": {
"main": [
[
{
"node": "Call or text?",
"type": "main",
"index": 0
}
]
]
},
"Call or text?": {
"main": [
[
{
"node": "Tell Twilio what to say",
"type": "main",
"index": 0
}
],
[
{
"node": "Acknowledge Twilio (text)",
"type": "main",
"index": 0
}
]
]
},
"Tell Twilio what to say": {
"main": [
[
{
"node": "Was the call missed?",
"type": "main",
"index": 0
}
]
]
},
"Was the call missed?": {
"main": [
[
{
"node": "Read current wait",
"type": "main",
"index": 0
}
]
]
},
"Read current wait": {
"main": [
[
{
"node": "Text the caller",
"type": "main",
"index": 0
}
]
]
},
"Text the caller": {
"main": [
[
{
"node": "Email the owner",
"type": "main",
"index": 0
}
]
]
},
"Acknowledge Twilio (text)": {
"main": [
[
{
"node": "Read wait (text)",
"type": "main",
"index": 0
}
]
]
},
"Read wait (text)": {
"main": [
[
{
"node": "Owner setting the wait?",
"type": "main",
"index": 0
}
]
]
},
"Owner setting the wait?": {
"main": [
[
{
"node": "Save new wait",
"type": "main",
"index": 0
}
],
[
{
"node": "Asking about the wait?",
"type": "main",
"index": 0
}
]
]
},
"Save new wait": {
"main": [
[
{
"node": "Confirm to owner",
"type": "main",
"index": 0
}
]
]
},
"Asking about the wait?": {
"main": [
[
{
"node": "Reply with wait time",
"type": "main",
"index": 0
}
],
[
{
"node": "AI writes reply",
"type": "main",
"index": 0
}
]
]
},
"AI writes reply": {
"main": [
[
{
"node": "Text the AI reply",
"type": "main",
"index": 0
}
]
]
},
"Text the AI reply": {
"main": [
[
{
"node": "Email owner about the text",
"type": "main",
"index": 0
}
]
]
}
},
"active": false,
"settings": {
"executionOrder": "v1"
},
"pinData": {},
"meta": {
"templateCredsSetupCompleted": false,
"generatedBy": "Speed-to-Lead Playbooks"
},
"tags": []
}